Babeltext, an Australian tech innovator, has launched a unique customer engagement platform that combines AI agents, human agents, real-time translation in 195 languages, and multichannel communication—all in one unified system. This positions Babeltext as a first-mover in delivering fully integrated, multilingual support across sectors like e-commerce and Health.

Key Highlights:

AI + Human Collaboration: Babeltext’s AI agents support, not replace, human agents—automating translations and routine tasks while preserving empathy and human oversight.
Real-Time Translation in 195 Languages: Enables seamless communication between customers and agents, regardless of language, across SMS, WhatsApp, Web Chat, WeChat, and more.
Multichannel Dashboard: Consolidates customer conversations from all major messaging platforms into a single, streamlined interface.
Industry Impact:
- eCommerce: Businesses can now sell and support globally without hiring multilingual staff, leading to better customer experience and increased sales.
- Health: Healthcare providers and mental health services can engage diverse populations more effectively, ensuring critical communication is not lost in translation.
Cost & Productivity Gains: Reduces operational costs, boosts agent productivity, and opens access to new global markets.

Competitive Advantage:

While competitors like Unbabel, Helpshift, and Language I/O offer partial solutions (limited language support, lack of full multichannel integration, or no AI-human collaboration), Babeltext uniquely combines all four pillars—AI agents, human agents, 195-language translation, and full multichannel support—in a single platform.

Founder Quote:

“Being an Australian company, taking AI together with Human Agents, automatic translation in 195 languages, all via our multichannel platform will create a new level of productivity, cost saving and open new markets in eCommerce and Health. We created something unique in the market today.” — David Hayes, Founder of Babeltext